Frequently Asked Questions

 Patient Portal Login Page 

New and existing patient please utilize the above link for new patient registration, ongoing medical care and management of your own medical record.

 We accept most types of commercial insurance, including PPO plans, and many HMO plans (including Santa Clara County IPA), as well as Medicare. Please contact us for specific questions regarding coverage and our current availability for your particular insurance plan. 

 In addition to your insurance card and legal identification (ie license or passport).  Please also bring a complete list of your medications to your appointment. Also, if you are bringing your child to the office, please remember to bring your Immunization record card. 

Any recent hospital discharge or emergency department visit information should also be brough with you. 

 You may call us during office hours to make an appointment, or leave a message after hours. In addition, email is a quick and easy way for you to schedule non-urgent appointments. Please let us know who the appointment is for, the patient’s birthday, and for what medical issue you would like to see the doctor for. Same day appointments are usually available for more urgent concerns. 

 We are available 24 hours a day, seven days a week. If you need to contact Dr. Shen after regular business hours or on weekends or holidays for urgent concerns, your may message us through your ECW patient portal or please call our office number 408-296-9800. The message will inform you how you can page the doctor on call. If you do not receive a call back within an hour, please page again. This pager is for urgent medical concerns only. If you have a medical emergency, please call 911 or proceed to the emergency room. 

The fastest and easiest way to get a prescription refill is by utilizing your EClinical Works Healow App; in addition, you may ask your pharmacy to send us a refill request. We work with all the local pharmacies and return all requests promptly. If you need an urgent medication refill, please call the office during office hour.

LINKS GO HERE

Urgent or abnormal laboratory or radiographic data is communicated promptly by our office staff or Dr. Shen.  Electronic medical record version of patient's medical information is available through your ECW patient portal

 Patient Portal Login Page 

Patient Portal Login Page 

Shenmedicineass@gmail.com

HIPAA policy limits all medically related communication through secure electronic medical record to ensure patient's privacy.  Email may be used for general questions regarding nonurgent and nonmedical inquires.

We are happy to take care of these requests during business hours. You may drop off  the forms in person, fax the forms to 408-296-9805, or email them to us (PDF files) for us to complete. We will let you know when they are complete (usually within 2-3 business days, often less) and you may pick them up in person, or we can mail, fax, or email (PDF password protected) them back to you. Processing and clerical fees applies.